Returns & Refund Policy

Last Updated: February 12, 2026

At Golden Rise House, we maintain strict quality control standards. Please read this policy carefully before placing an order.

No General Returns or Exchanges

We do not provide returns, refunds, or exchanges after delivery, except in cases of verified size issues or damaged/defective products.

Mandatory 360° Parcel Opening Video

• A clear and uninterrupted 360-degree parcel opening video is required.
• The video must begin before opening the package.
• The shipping label and product condition must be clearly visible.
• Claims without proper video proof will not be accepted.

Claim Process

• Claims must be raised within 48 hours of delivery.
• Email the parcel opening video and order details to support.goldenrisehouse@zohomail.in.
• Our team will review and respond within 2–3 business days.

Approval & Resolution

If approved after verification, we may offer a replacement or store credit at our sole discretion. Refunds are not guaranteed and subject to review.

Non-Eligible Cases

• Change of mind.
• Incorrect size selection by customer.
• Minor color variation due to lighting or screen differences.
• Claims submitted without required video proof.

Contact Information

Golden Rise House
Email: support.goldenrisehouse@zohomail.in
Phone: 9904229970
Address: Ahmedabad, Gujarat, India