Returns & Refund Policy

Last Updated: May 2026

At Golden Rise House, we aim to provide quality products and a transparent shopping experience. Returns are accepted under specific conditions to ensure fairness to both customers and our business.

Return Eligibility

• Returns are accepted only if the product is damaged, defective, or incorrect.
• Return request must be raised within 48 hours of delivery.

How to Request a Return

• Contact us via email at care.goldenrisehouse@gmail.com.
• Share clear images of the product received.
• Our team will review your request within 2–3 business days.
• If approved, we will arrange reverse pickup or provide further instructions.

Important Note

• Unboxing video is recommended for faster claim processing but is not mandatory.
• Requests without valid reason (damage or wrong item) will not be accepted.

Non-Returnable Cases

• Change of mind
• Size, color, or design preference issues
• Used or washed products
• Products without original packaging

Refund / Replacement

• If approved, you will receive either a replacement or a refund.
• Refunds are processed within 5–7 business days.
• Refund will be issued to original payment method or bank transfer (for COD).

Contact Information

Golden Rise House
Email: care.goldenrisehouse@gmail.com
Phone: 9274521952
Address: Ahmedabad, Gujarat, India